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​Lu
Chunxiao

UX & CX Designer, Researcher
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Lulu
& Cici
Work
2020 - Present

VMLY&R

Senior Experience Designer
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Discover
Your
Ford

Customer Experience Designer

A customer experience driven research and service design for Ford's new vehicle owners' onboarding experience. 

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Intelligent Backup Power 1.0

UX | Product Designer

An omni channel experience product design for Intelligent Backup Power on FordPass. The feature is launched with 2023 F150 Lightning.

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StoryTech

Storyteller

A creative storytelling that turned complex technological problems into understandable narratives with engaging and entertaining metaphors.

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College for Creative Studies

2019 - 2020
Master of Fine Arts - Human-Computer Interaction
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Researcher & Designer & Developer

A psychological and psychiatrical research based therapy experience for Eating Disorders in the social cultural context of China.

2019 Summer

Alibaba

Experience Design - Intern
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REX
POS

Experience Designer

A self check out experience design for 2019 Taobao Maker's Festival. 

MORE
WORK
Interested?

Hello there :)

As a dedicated UX and CX designer, I excel at storytelling and strategic thinking to create compelling user experiences. My background in psychological research and customer experience design allows me to develop innovative solutions. With a natural talent for simplifying complex concepts and a self-motivated approach to learning, I am committed to pushing the boundaries of design and serving users effectively.

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