UX & CX Designer, Researcher
Lu Chunxiao
With an academic background in visual communication and interaction design, and over 5 years of experience, I am well-versed in the new energy automotive, internet, and e-commerce industries. I excel at using insights into users to define problems and formulate strategies, offering innovative solutions, and validating their value through prototype testing and data analysis. With a high sensitivity to market and customer needs and excellent thinking abilities, I can identify specific applications from technology trends and employ empathy to solve problems through a human-centered design philosophy. Additionally, I hold certificates in customer experience and project management, possessing a solid professional foundation and practical skills.
Work Experience
2020 - Present
VMLY&R
Senior Exprience Designer
-
Collaborated with cross-functional teams and leveraged the HCD process to maximize the user experience for Intelligent Backup Power 1.0 while balancing technical feasibility and stakeholder needs.
-
Utilized various research methodologies to identify pain points, define problems, and design solutions for multiple projects including Discover Your Ford, Wander Wheels, Energy Services, and some Lincoln projects.
-
Innovated in the delivery of unique and future-proofed products, experiences and narratives, such as multi-channel scent sharing experiences and technology storytelling videos, which were developed into storytelling templates.
2019 Summer
Alibaba Group
Exprience Design - Intern
-
Worked with development and product team on a daily basis to deliver new features
-
Assisted product team in migrating Rex B2B back-end system from version 1.0 to 2.0
-
Delivered the design of the self-service checkout experience for the 2019 Taobao Maker's Festival
2015 - 2017
Weishe Studio
UI / UX Designer
-
Managed 5-10 UI and UX design projects including food service websites, e-commerce, financial apps, architecture inspiration website, etc.
-
Delivered other projects including interactive packaging design, brand experience, illustration, etc.
-
Responsible for mentoring and training junior designers
Peer Review Verbatim
“Open-minded learner, strategically inclined designer, and inventive, resourceful maker."
"A natural gift of making things that are complicated, simple, and approachable."
“Caring and empathy leads to stronger relationships with the team.”
Education
2017 - 2020
Master of Fine Arts
Human-Computer Interaction
College for Creative Studies (CCS) - Detroit MI, US
Honor received:
-
Excellence in Graduate Studies issued by the College for Creative Studies for having the highest GPA from the class of 2020
-
Commendation by Creative Conscience issued by Creative Conscience design competition
2011 - 2015
Bachelor of Fine Arts
Visual Communication
University of Shanghai for Science and Technology (USST) - Shanghai, China
More Than Design
-
Part of this portfolio was generated with AI
-
I read 300+ books in 2022, and wrote 40+ weekly book reviews
-
On one of the most popular online learning platform Dedao App, I have 754 credits, 1630.1hrs learning and 23 completed courses
-
I can solve a 3*3*3 Rubik's cube in 1 minute